11oz Autism - Seeing the World Differently
PRODUCTS USED:
The great quality ceramic Mug.
CARE OF YOUR TUMBLER:
-Dishwasher Safe
-Do not microwave
CUSTOM WORK:
I love working with customers on custom orders! Contact me and we will work together to create your unique tumbler.
SHIPPING ADDRESS:
It is important to make sure your shipping address is correct. A delay can occur if shipping address is not accurate. We are NOT responsible for incorrect shipping address provided at time of order and/or if it goes to the wrong location. We are not liable for any stolen, lost or mis-delivered items. Once item is shipped USPS then becomes responsible. If this happens, please contact your local USPS. Refund, replacement cannot be offered under any circumstance with regards to USPS. Items returned with insufficient address or not able to deliver will be charged $8.50 to reship item(s). No refunds on any package not deliverable.
REFUNDS/RETURNS/EXCHANGES/CANCELLATIONS:
ALL ORDERS ARE FINAL - NO REFUNDS, RETURNS or EXCHANGES on custom ordered tumblers will be accepted. If there is an error on my part once the item is received, please notify me WITHIN 24 hours. The item will need to be returned to be fixed or replaced. Cancellations must be requested within 12 hours of purchase or they CANNOT be honored. NO EXCEPTIONS. If a product comes damaged contact me immediately. Damage item solution (replacement) request must be made within 24 hours of delivery. message us through ETSY within 24 hours with pictures of the damaged items, minimum of 3 photos. We will look into the matter and contact you within 24 hours. If you choose to cancel your order it must be done within 12 hours of placing initial order.
**Please keep in mind colors shown can differ depending on device and resolution.
**ALL SALES FINAL ON ALL PERSONALIZED ITEMS. NO EXCEPTIONS!
***All ready to ship come with no personalization, items come as shown. If you would like personalization, color change, or design change contact me. I will create a customer listing for your item. Please note that personalized item ship times vary.
Shipping from United States
Processing time
1-3 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Any and All orders refused by buyer will NOT be refunded and there will be a fee to have item reshipped. Please make sure your address is correct and/or receiver of gift knows they are receiving an item from you.
Frequently Asked Questions
Care instructions
Hand washing in warm soapy water recommended, no scrubbing. NOT recommended to put in microwave or dishwasher as this can damage the design. Soak or submerging in water NOT recommended.
Do you do custom orders? Do you offer discounts?
Yes, we do customer orders.
Discounts on orders of 20 or more items (Double Wall Cups).
Discounts on orders of 10 or more on stainless steal Tumblers.
Do you offer international shipping?
Yes, please contact me and I will add your specific shipping location to the item listing.
What do you use to make your items?
Each item is made with different products, please see item description for details.
Do you refund?
No, all sales are final. If item is shipped and gets damaged during shipping a replacement item will be shipped. No exceptions.
Can I cancel my order?
Orders can be canceled within 24 hours of order being made. If canceled within 48 hours 30% will be deducted from order total. Orders placed are started in 36 hours of orders being placed.
Refused orders:
Any order refused by customer upon delivery will NOT be refunded. NO EXCEPTIONS. If customer request order to be reshipped there will be a custom listing for reshipment which included shipping plus $10.00.
What brand of stainless steal tumblers do you use?
Tumblers used are HOGG Tumblers.